Notice To Customers:
Our small and dedicated customer service team is currently experiencing a much higher volume of inquiries than usual. For the sake of efficiency, we’re asking that all new inquiries are submitted via email (instead of via phone) to firstname.lastname@example.org. Rest assured, we’re working as hard as we can to get to each and every customer as quickly as possible. Thank you for your patience, understanding and continued support, all of which are greatly appreciated.
We offer free shipping on all US orders, and free international shipping on orders over $250 or a similar equivalent in global currencies. A flat shipping fee of $25 or a similar equivalent in global currencies will be applied to all orders under the international free shipping threshold.
Orders placed before 1pm EST will begin processing the same day, orders placed after 1pm EST will begin processing on the next business day. Please note, orders placed after 1pm EST on Friday will be processed starting Monday.
We can make any changes or cancellations to your order up to one (1) hour after you complete your purchase. Please e-mail email@example.com if you need to make any modifications. Unfortunately, after (1) hour no modifications can be made. If your existing order is in-transit, we will happily re-route your package to a new address for an additional fee of $40 or a similar equivalent in global currencies.
If your item is Preorder it is expected to ship within the window noted on the product page separately from the rest of your items.
Third party items and books may ship separately, and for these items, please allow an additional 7-10 days for delivery. We always reserve the right to ship all books in each order via USPS Media Mail.
Ground Shipping: 7-10 Business Days
2-Day and Overnight Shipping: Orders placed before 1pm EST will begin processing the same day, orders placed after 1pm EST will begin processing on the next business day. Please note, orders placed after 1pm EST on Friday will be processed starting Monday.
UK & All International Orders:
DHL Express Worldwide: 1-4 Business Days
Rates are inclusive of tariffs and local taxes, and duties are calculated at time of checkout unless otherwise noted at time of purchase.
We work closely with our shipping partners to minimize any potential custom delays for our international customers. Please note, in the unlikely event of a customs hold, shipping may take longer due to a customs hold at the point of destination. Please reach out to firstname.lastname@example.org or call +44 7700 157844 if you have any questions.