Notice To Customers:
Due to recent high order volume, our customer service team is experiencing a much higher call volume than usual. Rest assured we’re getting to each and every customer as soon as possible. In the meantime, consider emailing us, as callers are currently experiencing long wait times. Thank you, as always, for your continued support and patience!
Orders placed before 1pm EST will begin processing the same day, orders placed after 1pm EST will begin processing on the next business day. Please note, orders placed after 1pm EST on Friday will be processed starting Monday.
We can make any changes or cancellations to your order up to one (1) hour after you complete your purchase. Please e-mail firstname.lastname@example.org if you need to make any modifications. Unfortunately, after (1) hour no modifications can be made. If your existing order is in-transit, we will happily re-route your package to a new address for an additional fee of £30 or an equivalent in global currencies
If your item is Preorder it is expected to ship within the window noted on the product page separately from the rest of your items.
Third party items and books may ship separately, and for these items, please allow an additional 7-10 days for delivery. We always reserve the right to ship all books in each order via USPS Media Mail.
Please note, these timelines are in addition to order processing timelines noted above.
Ground Shipping: 2-7 Business Days
2-Day Shipping: 2 Business Days, $25 flat rate to anywhere within the United States.
Overnight: If you placed your order before 1pm EST, this will be delivered the next business day once your order has been processed. $35 flat rate to anywhere within the United States.
DHL Express Worldwide: 1-4 Business Days
Rates are inclusive of tariffs and local taxes, and duties are calculated at time of checkout unless otherwise noted at time of purchase.
We work closely with our shipping partners to minimize any potential custom delays for our international customers. Please note, in the unlikely event of a customs hold, shipping may take longer due to a customs hold at the point of destination. Please reach out to email@example.com or call us at +447700157844 Monday - Saturday between 10am - 6pm EST if you have any questions.